SDP / JIRA Integration Issues
I have recently tried to integrate JIRA with ServiceDesk Plus. I have done as much as I can but have hit a wall in trying to get the most out of the libraries provided for integration with JIRA. I have copied in the JAR file, HTML needed files as well as created the menu item to initiate the process. The Project list auto populates along with the issue selection and all the inputs for the combination.
What is heavily lacking in the documentation is how to configure the XML file for use with the HTML file for dynamically getting the JIRA Projects and all the fields based on the issue selection for that project. I see there is a mapping section, which I assume is for mapping fields in the ticket to the HTML form to auto-populate a field for submitting to JIRA, to save time without copying and pasting, which is the point of this option.
What I'm expecting, is this mapping with a correct setup, is the fields in the ticket will populate fields in the JIRA HTML window for modification before submitting to JIRA to create the Issue.
Can someone explain to me how the HTML, Mapping, and Params fields differ and how they should be setup to properly work for this integration piece with JIRA?
Any assistance would be much appreciated.
Thanks.