SDP-DC Integration: Which Technician to generate API Key ?
Hello
I would like to discuss the best practice for generating API Keys to integrate Desktop Central with ServiceDesk Plus.
I have generated API Keys from my technician profile (SDAdmin), but then i noticed that service requests created from DesktopCentral to ServiceDesk Plus were " created by" myself ?
Also, if i ever leave my company and my technician profile is deleted, the integration will fail and keys will have to be regenerated.
My question is:
Isn't is a better practice to create a generic technician like "SD-DC Integration" and generate the Keys from this technician profile ?
The drawback of this option is that it will consume a technician licence...
I would like to discuss the best practice for generating API Keys to integrate Desktop Central with ServiceDesk Plus.
I have generated API Keys from my technician profile (SDAdmin), but then i noticed that service requests created from DesktopCentral to ServiceDesk Plus were " created by" myself ?
Also, if i ever leave my company and my technician profile is deleted, the integration will fail and keys will have to be regenerated.
My question is:
Isn't is a better practice to create a generic technician like "SD-DC Integration" and generate the Keys from this technician profile ?
The drawback of this option is that it will consume a technician licence...
Please note that i want to integrate ServiceDesk Plus with the following products that we already own and use:
- Desktop Central 10
- AD MAnager
- AD Self Service Plus
Please let me know the best way to proceed.
Thank you.