I believe there are many discussions on the concurrent technician license for SDP since year 2005, however, it is time to revisit this request again as I have found most industry standard ticketing tools used concurrent license to cater business requirements, especially on IT outsourcing.

 

I found the named license model is outdated, as it only suites small or medium business, but not enterprise or worldwide customer whereby the IT dept is large and operating in different timezone.

 

It doesn't matter if there is a need to pay extra premium for concurrent technician license as there is more Pros than Cons.

 

Hence, I sincerely urge ManageEngine to look into this request and feedback seriously. With that, more and more IT outsourcing companies would be more than delighted to use SDP in their environments.