SDP - Change request status on technician or user reply.
Hi,
I was wondering, is there a way to automatically change a request status to "User Responded" when a requester adds a note, replies to a message or attaches another file?
Also, when technician does the same, I would like the request to change its status automatically to :Awaiting Response"
I've tried to use the business rules, but they seem to lack this functionality.
Is there any other way around?
Thank you,
Miron
I was wondering, is there a way to automatically change a request status to "User Responded" when a requester adds a note, replies to a message or attaches another file?
Also, when technician does the same, I would like the request to change its status automatically to :Awaiting Response"
I've tried to use the business rules, but they seem to lack this functionality.
Is there any other way around?
Thank you,
Miron
Topic Participants
miron.shabalin
ServiceDesk Plus
Demetrius
wangxiaohu
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