SDP 8.1 released
Dear Users,
We are glad to announce the release of ManageEngine ServiceDesk Plus 8.1
SDP 8.1 can be downloaded from
http://www.manageengine.com/products/service-desk/download.html
Existing SDP customers can move to the latest 8.1 version by applying the migration pack available at,
http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_8_0_0_SP-1_0_0.ppm
Existing customers, kindly note, that upgrade to 8.1 can be done only over 8027. Customers in earlier builds can move to build 8027 by applying the service pack available at,
http://www.manageengine.com/products/service-desk/service-packs.html
We strongly recommend to try the upgrade in the test environment before applying it to the live setup. Steps for creating the test environment is available at,
http://forums.manageengine.com/topic/points-to-be-noted-in-setting-up-test-environment
The list of new features and behavior changes in SDP 8.1 is available here
http://www.manageengine.com/products/service-desk/readme-8.1.html
Steps to apply the ppm:
1. Shut down ServiceDesk Plus Server.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
Please be informed that we are taking forced backup before the migration as a precautionary measure and the system can be recovered in case of any issue during migration.
In case of any migration failures, you can follow the steps listed in the below link to revert to the earlier version.
http://www.manageengine.com/products/service-desk/upgradefailure.html
We really apologize for the delay in SDP 8.1 release and we truly appreciate the support provided by all our customers.
Regards,
Jeykar
SDP Team
We are glad to announce the release of ManageEngine ServiceDesk Plus 8.1
SDP 8.1 can be downloaded from
http://www.manageengine.com/products/service-desk/download.html
Existing SDP customers can move to the latest 8.1 version by applying the migration pack available at,
http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_8_0_0_SP-1_0_0.ppm
Existing customers, kindly note, that upgrade to 8.1 can be done only over 8027. Customers in earlier builds can move to build 8027 by applying the service pack available at,
http://www.manageengine.com/products/service-desk/service-packs.html
We strongly recommend to try the upgrade in the test environment before applying it to the live setup. Steps for creating the test environment is available at,
http://forums.manageengine.com/topic/points-to-be-noted-in-setting-up-test-environment
The list of new features and behavior changes in SDP 8.1 is available here
http://www.manageengine.com/products/service-desk/readme-8.1.html
Steps to apply the ppm:
1. Shut down ServiceDesk Plus Server.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
Please be informed that we are taking forced backup before the migration as a precautionary measure and the system can be recovered in case of any issue during migration.
In case of any migration failures, you can follow the steps listed in the below link to revert to the earlier version.
http://www.manageengine.com/products/service-desk/upgradefailure.html
We really apologize for the delay in SDP 8.1 release and we truly appreciate the support provided by all our customers.
Regards,
Jeykar
SDP Team