Hi,

We have SD+ that is unable to connect to the helpdesk mailbox. In the mail settings we have checked all settings and when saving we are getting " Failure: E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox."

POP3 port (110) is responding when using telnet. The username and password is OK - have tested that as well. I have tried all troubleshooting steps as listed on the help page. However not sure where the log file is that the troubleshooting steps mention.

The only other thing I can think of is that it does not like the security configured in the receive connector for POP. Has anyone seen this issue before or know what security is required? I have tried basic/integrated/TLS options and restarted all necessary services each time, but still no avail.

Appreciate any help or pointers.

thanks,