SD+ stops responding
Hello
three times now my SD+ server has stopped responding and I'm not sure what the problem is or how to troubleshoot it. The server itself responds to pings, I tried shutting down servicedesk, then starting up the servicedesk server, still no response. I access via VPN, so I remoted in and tried webclient on the server, still no response.
All three times I had no time to spend on it so a reboot fixed it all three times.
The only thing I can add is that I installed the Cisco Network Assistant on that server, and the first time it stopped responding (servicedesk) was maybe an hour after that. And then another two times over 7 days. None of these times was anything running on the dedicated server except for ServiceDesk.
Running v. 6.006 on Win2k3 4G RAM, no other apps or software except the Cisco.
Any ideas? thanks.
three times now my SD+ server has stopped responding and I'm not sure what the problem is or how to troubleshoot it. The server itself responds to pings, I tried shutting down servicedesk, then starting up the servicedesk server, still no response. I access via VPN, so I remoted in and tried webclient on the server, still no response.
All three times I had no time to spend on it so a reboot fixed it all three times.
The only thing I can add is that I installed the Cisco Network Assistant on that server, and the first time it stopped responding (servicedesk) was maybe an hour after that. And then another two times over 7 days. None of these times was anything running on the dedicated server except for ServiceDesk.
Running v. 6.006 on Win2k3 4G RAM, no other apps or software except the Cisco.
Any ideas? thanks.