SD+ 7 Build 7502 /j_security_check problem
When attempting login, I receive a reoccurring blank browser with the url of (ip address).(domain name).com/j_security_check. After looking into servicedesk log (serverout0) it reports errors:
[07:20:08:683]|[12-18-2008]|[com.adventnet.authentication.PAM]|[WARNING]|[47]|: FailedLoginException occured with message : Exception while retrieving user account|
[07:20:08:683]|[12-18-2008]|[SYSOUT]|[INFO]|[47]|: from login.jsp : ssoCookie=null unameCookie=nullsinCookie=null|
[07:20:08:777]|[12-18-2008]|[com.adventnet.servicedesk.setup.util.SSOUtil]|[INFO]|[47]|: User Domain Mapping Status Inside SSOUtil ---- true|
[07:20:08:777]|[12-18-2008]|[com.adventnet.servicedesk.setup.util.LDAPUtil]|[INFO]|[47]|: IsLDAPAuthentication Result : false|
[07:20:08:777]|[12-18-2008]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[47]|: NTLM Challenge to get postdata from IE After validation|
[07:20:08:777]|[12-18-2008]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[47]|: authenticating user : jjacobs|
[07:20:08:777]|[12-18-2008]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[WARNING]|[47]|: Exception caught while creating audit record for abort action|
[07:20:08:777]|[12-18-2008]|[SYSOUT]|[INFO]|[47]|: javax.security.auth.login.FailedLoginException: Exception while retrieving user account|
[07:20:08:683]|[12-18-2008]|[com.adventnet.authentication.PAM]|[WARNING]|[47]|: FailedLoginException occured with message : Exception while retrieving user account|
[07:20:08:683]|[12-18-2008]|[SYSOUT]|[INFO]|[47]|: from login.jsp : ssoCookie=null unameCookie=nullsinCookie=null|
[07:20:08:777]|[12-18-2008]|[com.adventnet.servicedesk.setup.util.SSOUtil]|[INFO]|[47]|: User Domain Mapping Status Inside SSOUtil ---- true|
[07:20:08:777]|[12-18-2008]|[com.adventnet.servicedesk.setup.util.LDAPUtil]|[INFO]|[47]|: IsLDAPAuthentication Result : false|
[07:20:08:777]|[12-18-2008]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[47]|: NTLM Challenge to get postdata from IE After validation|
[07:20:08:777]|[12-18-2008]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[47]|: authenticating user : jjacobs|
[07:20:08:777]|[12-18-2008]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[WARNING]|[47]|: Exception caught while creating audit record for abort action|
[07:20:08:777]|[12-18-2008]|[SYSOUT]|[INFO]|[47]|: javax.security.auth.login.FailedLoginException: Exception while retrieving user account|