I have a question about functionality and scripting,

First, I am using Service Desk 9.2 Build 9231 and will be updating to 9.2 Build 9238 with in the next week.

What i would like to do is to send an email when a request is created based on the department field. 

ie; When a requestor creates a request i would like to send an email to a person based on what is listed in the Department field of the users preferences. 

I realize that SD+ sends email to the technician and requestor when a request is created. I also am aware of the functionality that allows the sending of an email to a seperate email address.

I am talking about an automated functionality.

It has been a long while since i have done with scripting.

Any ideas?