Screenshots on initial Ticket request
as discussed in the forums, the ability to attach screenshots is good, however, the simpliest and easiest approach for users to capture an event and submit a ticket is the use of being able to capture a screenshot and email to the SDP mailbox in one step process. Currently, (if notifications are used) once the requester receives a notice that their ticket is opened, the requester has to reply back to this email and paste the screenshot in a 2nd time for it to be logged into the ticket.