Scanning timed out in patch scannig

Scanning timed out in patch scannig

hi guys , i have a problem
i installed agent on computers in other vlan , i can see that everything is ok , tshoot in agnet is ok , firewall is ok and computers connection to ports of server
but when i want to scan patch or scan asset  that computers , after 10 or 15 mins it occures error : Scanning timed out

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