SC+ 7016 - Embedded images in requests not showing
Support,
I'm currently testing the 7016 upgrade and I've found that embedded images within requests aren't showing. After a bit of investigation it turns out that the path being supplied to Tomcat is https://<MACHINE>/inlineimages/WorkOrder/<ID>/<IMAGE>.
Whilst Windows is able to find this file, Tomcat isn't because the folder it maps to is <DRIVE>:\<SC+ INSTALLATION FOLDER>/inlineimages/workorder - note that the workorder folder is lowercase.
When I change the case of the folder in Windows the embedded image appears in the request, but I don't want to change anything which may have an adverse affect on other parts of the system and/or future upgrades.
Can you please confirm whether this is a bug and will be patched, or whether this is a simple configuration change I am able to make - either to a config file or by renaming the folder with the correct case.
Thanks in advance,
Andy
I'm currently testing the 7016 upgrade and I've found that embedded images within requests aren't showing. After a bit of investigation it turns out that the path being supplied to Tomcat is https://<MACHINE>/inlineimages/WorkOrder/<ID>/<IMAGE>.
Whilst Windows is able to find this file, Tomcat isn't because the folder it maps to is <DRIVE>:\<SC+ INSTALLATION FOLDER>/inlineimages/workorder - note that the workorder folder is lowercase.
When I change the case of the folder in Windows the embedded image appears in the request, but I don't want to change anything which may have an adverse affect on other parts of the system and/or future upgrades.
Can you please confirm whether this is a bug and will be patched, or whether this is a simple configuration change I am able to make - either to a config file or by renaming the folder with the correct case.
Thanks in advance,
Andy