Hello,

I had an idea that could be useful for Announcements within ServiceDesk Plus Cloud. Normally if you make an edit to an existing announcement, the "Email Users" field is cleared out meaning you would need to re-enter in the email addresses every time you make an edit. My proposal would be to have this field stay populated with the email address that was entered the first time and create a button that says "Save and Send" as an update option. This way you could resend the email notification to include new groups if needed. Secondly, the ability to select different SDP groups in the "Email Users" field would be extremely useful. This would allow technicians to send the announcement to sepcific groups instead of individual users. Hope these ideas can be useful and potentially make it in a future update.

Thanks,

-Neil