same user ID from to different companies

Hey All,

I have just purchase ServiceDesk Plus - MSP 7.5 and I am having issues with the multiple account URL access.

We have two clients named for eg:

Company 1: site1 and Company 2: site 2 and a user with the same user ID for site 1 and site2 i can't creat the accout for the Self-Service Portal.

So if I create a requetser user ID for site 1, when I try to create a requester user ID on site 2 with the same user ID I get the following error message: FAILURE :Login with same name already exists. Please provide different value for Login Name.Please report the problem to the system administrator, with the Error Code - 1,291,009,058,367.

can anyone help, as this is a major issue for people that have the same user ID from to different companies.

Cheers,