2) if Requester is from Department-2 - assign request to some group-2/technicians 

.....

5) if Requester is from Department-5 - assign request to some group-5/technicians 

I try do it via Business Rules for SR with Department as criteria, but i need select 100+ Department (for each site) and its very hard (

How i can create one criteria (like Departament-1*) that will include all sites ?