Rolling out ServiceDesk Plus externally?
We are currently using the ServiceDesk Plus on a Standard Plan internally with 10 technicians and 15 requesters and are looking to roll out to our clients.
The interaction our clients will have with the system, will be different to internal requesters.
Is it possible to restrict the visibility of templates, to specific users?
i.e. Internal requesters will need a drop down menu on the template to select a client, whereas our clients will not want to see this so the template needs to be more specific to the client?
In addition to this, each client will only want to be able to see there own tickets and no others whereas internal requesters (Account Managers) will need to see all there clients tickets. I can't think of a good way to set this up?
The interaction our clients will have with the system, will be different to internal requesters.
Is it possible to restrict the visibility of templates, to specific users?
i.e. Internal requesters will need a drop down menu on the template to select a client, whereas our clients will not want to see this so the template needs to be more specific to the client?
In addition to this, each client will only want to be able to see there own tickets and no others whereas internal requesters (Account Managers) will need to see all there clients tickets. I can't think of a good way to set this up?