We are experiencing a little problem since update to version 8203. 

We have custom roles created for our support groups. 

Previously we had it configured that some support groups working with tasks werent able to see all request in the "Technician Allowed to view" and were only able to see the requests that were assigned to group or to him directly, and they were able to work properly with tasks and worklogs. 

After updating from version 8125 to version 8203 technicians with this role are not able to edit or add worklogs in the tasks or requests. 

We have found a workaround and is changing the "Technician Allowed to View" to "All" or to "All in associated Sites"in that role. But that`s not a solution since they shouldnt be able to enter all requests even to view or to assign them. 

Is there a solution for this? 

Please we need a correct solution for this issue that doesnt imply having our support gruops to be able to see all requests in ServiceDeskPlus. 

Best Regards,

Mathias K.