Robo Technician and case closing
Hi,
We have purchased Robo Technician to speed up password changes. At the moment, all technicians have to complete a Job log indicating how much time was spent on a job before closing it.
This means that the robo technician cannot close a case because it cannot fill out the job log.
We get the error message:
WARNING :Password changed successfully.New password is - xxxxxx Request Closing Rules violated. Request cannot be completed. Please fill the following fields -timespent
How can we fix this. Either automatically get the timespent filled out or the rule to ignore this for this technician.
Ian
We have purchased Robo Technician to speed up password changes. At the moment, all technicians have to complete a Job log indicating how much time was spent on a job before closing it.
This means that the robo technician cannot close a case because it cannot fill out the job log.
We get the error message:
WARNING :Password changed successfully.New password is - xxxxxx Request Closing Rules violated. Request cannot be completed. Please fill the following fields -timespent
How can we fix this. Either automatically get the timespent filled out or the rule to ignore this for this technician.
Ian