Restrict technicans
Hey
Is there a way of stopping certains technicans from viewing other incidents?
Example.
We have setup a rule so that anything sent to @test.com is left unassigned for a group of technicians to assign.
We have setup a rule that anything to @test123.com is auto assigned to the technican test123. They will then assign this to technican test1234. Can we stop test123 and test1234 from seeing incidents that have not been assigned to test123.com?
Hope this makes sense.
Is there a way of stopping certains technicans from viewing other incidents?
Example.
We have setup a rule so that anything sent to @test.com is left unassigned for a group of technicians to assign.
We have setup a rule that anything to @test123.com is auto assigned to the technican test123. They will then assign this to technican test1234. Can we stop test123 and test1234 from seeing incidents that have not been assigned to test123.com?
Hope this makes sense.