Restore Error on Servicedesk - using postgresql
Dear Support,
I want to restore a backup file into another newly installed ServiceDesk in another server. But I encountered the error. See below details I got from the command prompt, where I run the restore. I saw errors like "Access Denied". Please help me find the solution for my problem.
Thank you! -
OB
====================================================================================
D:\ManageEngine\ServiceDesk\bin>restoreData.bat -c
********************************************************************************
*
Restore DB Setup Wizard
********************************************************************************
*
Execute Restore DB Utility from command prompt
For Windows users :
bin>restoreData -c [backup file]
For Linux users :
bin]#sh restoreData.sh -c [backup file]
********************************************************************************
*
Mar 08, 2017 3:22:20 PM com.adventnet.servicedesk.server.utils.SDDataManager set
StandAlone
INFO: Going to set the standAlone param as : true
Mar 08, 2017 3:22:20 PM com.adventnet.servicedesk.server.utils.SDDataManager set
StandAlone
INFO: Going to reset rootDir using server.dir
Mar 08, 2017 3:22:26 PM com.adventnet.servicedesk.server.utils.SDDataManager <in
it>
INFO: rootDir :: .
Mar 08, 2017 3:22:26 PM com.adventnet.servicedesk.server.utils.SDDataManager <in
it>
INFO: netutilsData :: {RELEASE={version=9.2}, BUILD={number=9241}}
Mar 08, 2017 3:22:26 PM com.adventnet.servicedesk.server.utils.SDDataManager <in
it>
INFO: rebrandData :: {ADSELFSERVICE={name=ADSelfService Plus}, OPMANAGER={name=O
pManager}, PRODUCT={name=ManageEngine ServiceDesk Plus}, ADMANAGER={name=ADManag
er Plus}}
You chose to open this file: D:\OB\Backup\backup_postgres_9241_fullbackup_03_07_
2017_17_23\backup_postgres_9241_fullbackup_03_07_2017_17_23_part_1.data
File name is : D:\OB\Backup\backup_postgres_9241_fullbackup_03_07_2017_17_23\ba
ckup_postgres_9241_fullbackup_03_07_2017_17_23_part_1.data
Mar 08, 2017 3:22:38 PM com.adventnet.servicedesk.server.utils.SDDataManager set
StandAlone
INFO: Going to set the standAlone param as : true
Mar 08, 2017 3:22:38 PM com.adventnet.servicedesk.server.utils.SDDataManager set
StandAlone
INFO: Going to reset rootDir using server.dir
Extracting backup file....
Mar 08, 2017 3:22:57 PM com.adventnet.servicedesk.server.utils.SDDataManager <in
it>
INFO: rootDir :: .
Mar 08, 2017 3:22:57 PM com.adventnet.servicedesk.server.utils.SDDataManager <in
it>
INFO: netutilsData :: {RELEASE={version=9.2}, BUILD={number=9241}}
Mar 08, 2017 3:22:57 PM com.adventnet.servicedesk.server.utils.SDDataManager <in
it>
INFO: rebrandData :: {ADSELFSERVICE={name=ADSelfService Plus}, OPMANAGER={name=O
pManager}, PRODUCT={name=ManageEngine ServiceDesk Plus}, ADMANAGER={name=ADManag
er Plus}}
Please wait extracting backup file
Please wait extracting backup file
Please wait extracting backup file
Mar 08, 2017 3:22:58 PM com.zoho.framework.utils.FileUtils copyFile
INFO: Entered into copyFile :: sourceFile :: [.\server\default\conf\SnmpConfigur
ations.xml], destinationFile :: [.\server\default\conf\SnmpConfigurations_148895
7778898.xml]
Mar 08, 2017 3:22:58 PM com.zoho.framework.utils.FileUtils copyFile
INFO: Entered into copyFile :: sourceFile :: [.\SnmpConfigurations.xml], destina
tionFile :: [.\server\default\conf\SnmpConfigurations.xml]
java.io.FileNotFoundException:
.\server\default\conf\SnmpConfigurations.xml (Acc
ess is denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(Unknown Source)
at java.io.FileOutputStream.<init>(Unknown Source)
at com.zoho.framework.utils.FileUtils.copyFile(FileUtils.java:63)
at com.adventnet.servicedesk.tools.RestoreSDBackupUtil.copySnmpConfigura
tionsXML(RestoreSDBackupUtil.java:306)
at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto
reSDBackup.java:230)
at com.adventnet.servicedesk.tools.RestoreSDBackup.main(RestoreSDBackup.
java:116)
at com.adventnet.servicedesk.tools.RestoreDialog$5.run(RestoreDialog.jav
a:188)
at java.lang.Thread.run(Unknown Source)
Unable to restore database : .\server\default\conf\SnmpConfigurations.xml (Acces
s is denied)
.\server\default\conf\SnmpConfigurations.xml (Access is denied)
Mar 08, 2017 3:22:58 PM com.adventnet.db.api.RelationalAPI <clinit>
SEVERE: haltjvm.on.dbcrash is set to [false]
java.lang.NullPointerException
at com.adventnet.persistence.PersistenceInitializer.stopDB(PersistenceIn
itializer.java:992)
at com.adventnet.persistence.service.DatabaseFactory.stopDB(DatabaseFact
ory.java:573)
at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto
reSDBackup.java:532)
at com.adventnet.servicedesk.tools.RestoreSDBackup.main(RestoreSDBackup.
java:116)
at com.adventnet.servicedesk.tools.RestoreDialog$5.run(RestoreDialog.jav
a:188)
at java.lang.Thread.run(Unknown Source)
D:\ManageEngine\ServiceDesk\bin>