Response Times
Howdy,
I was wondering if there is a way to change resolution times into response times? In our SLA's we have a maximum response time instead of a resolution time. (I.e. if something is critical we will respond within 10 minutes, but it may take all day to fix)
Can the jobs be set to not go overdue if there is a work log within the resolution time?
I was wondering if there is a way to change resolution times into response times? In our SLA's we have a maximum response time instead of a resolution time. (I.e. if something is critical we will respond within 10 minutes, but it may take all day to fix)
Can the jobs be set to not go overdue if there is a work log within the resolution time?