Responded Date & Completed Date
Dear All
Whenever a ticket is closed, Responded Date & Completed Date have same values , which is wrong. the Responded date should be actually the call pickup time.
Kinldy tell me what shuld I do if i want to know when was the ticket actioned for the first time.
Also there is no report to fetch Avergas Response & resolution time
Whenever a ticket is closed, Responded Date & Completed Date have same values , which is wrong. the Responded date should be actually the call pickup time.
Kinldy tell me what shuld I do if i want to know when was the ticket actioned for the first time.
Also there is no report to fetch Avergas Response & resolution time