[Resolved] Temporary patch scan and deployment failure in certain systems

Hello everyone,

On 18th September 2022, there was a technical glitch in Patch Manager Plus that caused a failure in patch scanning and deployment. The issue was faced only by those users who had initiated/scheduled patch DB sync between 02:00 a.m. to 09.00 a.m. (EDT).

Issue	Remark
Patch scan failure	Problem while generating patch scan data
Patch deployment failure	Loading C:\Program Files (x86)\Desktop Central_Agent\\client-data\patch-resources\rocky-patch-scan-data.xml failed

Cause:

Our team detected an issue on the server side of the application that caused this temporary break in the standard patch scan and deployment workflow. To mitigate this, a workaround was immediately released for users who reached out to support via tickets or forums.

Resolution:

With rapid detection and action, the standard workflow was restored within a few hours and a manual/automated DB sync for the affected customers resolved the issue.

As of now, the flow has been normalized and no further actions are required once the patch DB has been successfully synced.

Our team is closely inspecting the issue to further understand and prevent such hiccups from occurring in the future. We regret the inconvenience caused.

Thank you for believing in us,

Sincerely

The ManageEngine Team