Patch scan failure
Problem while generating patch scan data
Patch deployment failure
Loading C:\Program Files (x86)\Desktop Central_Agent\\client-data\patch-resources\rocky-patch-scan-data.xml failed
Our team detected an issue on the server side of the application that caused this temporary break in the standard patch scan and deployment workflow. To mitigate this, a workaround was immediately released for users who reached out to support via tickets or forums.
With rapid detection and action, the standard workflow was restored within a few hours and a manual/automated DB sync for the affected customers resolved the issue.
As of now, the flow has been normalized and no further actions are required once the patch DB has been successfully synced.
Our team is closely inspecting the issue to further understand and prevent such hiccups from occurring in the future. We regret the inconvenience caused.