Resolved but resolution remains Open
Once a resolution has been entered into a call I'd expect the status to change to Resolved, since you can't have more than one resolution there's no reason to enter anything here unless that is the case.
Is there a way to make this happen, or does it need to be done manually every time?
Is there a way to make this happen, or does it need to be done manually every time?
Topic Participants
TNT Post
ServiceDesk Plus
greeneje
mdrechsler_me
Bradley Munsen