Resolution tab not editable within ticket and no fields are rendered
We have a recurring problem that has happened 3 times now on completely different tickets.
The resolution field is a mandatory field in our system and people cannot close without it being populated.
When they click on the resolution tab of these problem tickets the resolution fields are simply not there. (see screenshot)
Each time I have to remove the mandatory policy and close the ticket without resolution entry then re enable the policy.
Version is 7921 and I don't see any such bugfixes in 7923.
The resolution field is a mandatory field in our system and people cannot close without it being populated.
When they click on the resolution tab of these problem tickets the resolution fields are simply not there. (see screenshot)
Each time I have to remove the mandatory policy and close the ticket without resolution entry then re enable the policy.
Version is 7921 and I don't see any such bugfixes in 7923.
Topic Participants
adifycox
SupportCenter Support
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