Resolution attachment missing

Resolution attachment missing

There is an issue where a link to an attachment is not added to the resolution tab of a request.

Problem Process:
I have a request, I go to the solutions tab of the request. I use it to search solutions, I add the solution to the request BUT the attachment does not follow. If I wish to, at that point, assign the request to a different technician to apply the resolution, they will have to search for the solution again to get the attachment.

(Build 5008)

Can you enable this in a future release?

Also, I agree with some of the recent posts on the 5010 release thread about the solution search engine not doing a very good job. Sometimes it returns the entire database.








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