I would like the have the option to link solutions to resolutions by the solution ID have be able to see how many times a solutions was used to resolve a request. The reason for this is to:
A) Have a better understand of the types of common problems we have and find ways to minimize those issues.
B) To ensure that the solutions we create ARE being used and remove any useless information.
C) To ensure my tech are resolving the same types of issue the same way.
The feature is included it other helpdesk applications. Can you let me know if something like this is planned or if something like this seems out of the question. This will help me decide if we want to stay with service desk plus. I really like this product and would like to continue using it as our company grows.
Thanks you,
IT Support Manager
Marcus.