Require a Technician before request resolution / closure
Is there a setting available to enforce a technician to be assigned before marking a request as resolved or closed? We often have requests get marked as resolved or closed without a technician being assigned. This creates numerous problems and requires looking at history to see who marked it as resolved/closed.
Thank you,
Erick
Topic Participants
Erick Grimmer
Sriram K.S
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