Requests still highlighted in Bold after being picked up
We have noticed that when a technician picks up a request it still remains highlighted bold in the list. If we then go in to the request details and choose the technician a second time the bold highlight disappears.
Is the bold highlighting supposed to show an unassigned request? If so it is not working properly.
Thanks.
Is the bold highlighting supposed to show an unassigned request? If so it is not working properly.
Thanks.