Hi, 

I have the below setting set to stop cases being reopened on a respons through email or the portal, but it still seems to be happening. I think this may be that the case is classed as resolved not closed. Can somebody answer whether or not the below definition of "closed" is that it will only do it on the closed request?

If so - Is there an option to do the same on resolved at all? We tend to put all our cases as resolved so it auto pops the resolution field to ensure we have everything ticked off and completed to standards. If somebody responds to our message to with the resolution of it - even saying "thanks" it reopens the case so I'm guessing it isn't working if the case is "resolved" and not "closed."

Any ideas/Thoughts?