Currently evaluating the software to ensure it can do what we need it to do, so far so good. One niggle i would like a solution for is the display of the requests section. Can this be seperated into a folder like structure with this groups? So for example having a France group folder, all tickets to that support group go in there, i have attached an image of what we currently use on our helpdesk system (which we are looking to mofve away from, hence me trying your product). We would like it to look very similar to this if possible.

I need to be able to see at a glace how many support tickets are in each group, rather than manually going into each one using the drop down box.

Thanks