Requestor gives approval if the given solution is acceptable
After a requestor gets a solution from a technician, is it possible that the ticket will be closed automatically after the requestor has given his approval that the problem is solved.
If the problem is not solved the ticket should be sent back automatically to the technician.
Is there already a solution for this??
Thanks in advance for your help.
If the problem is not solved the ticket should be sent back automatically to the technician.
Is there already a solution for this??
Thanks in advance for your help.