Requester not receiving email when ticket is updated
When I update a ticket via email response, the response gets appended to the ticket, but the requester never receives an email stating their ticket has been updated.
When I update a ticket via the web, the response gets appended to the ticket, and the requester DOES receives an email stating their ticket has been updated.
How can I get SD+ to email the requester when I update the ticket via email?
When I update a ticket via the web, the response gets appended to the ticket, and the requester DOES receives an email stating their ticket has been updated.
How can I get SD+ to email the requester when I update the ticket via email?