Requester Groups/Filters
ServiceDesk Team,
I may have posted this somewhere else but the ability to assign certain requesters (or multiple requesters) to Groups and filter all requests by requesters and/or Groups is incredibly important to myself and would make your software so much more powerful for users with multiple pages of requests.
It would make it easier to assign technicians to the Group to which they are most suited and cleanly show what the requests still open for a given location/users. Right now we may need to go through multiple pages to pick out the appropriate request for a given location.
Brian Shoemaker
SecureNetworks Inc.
I may have posted this somewhere else but the ability to assign certain requesters (or multiple requesters) to Groups and filter all requests by requesters and/or Groups is incredibly important to myself and would make your software so much more powerful for users with multiple pages of requests.
It would make it easier to assign technicians to the Group to which they are most suited and cleanly show what the requests still open for a given location/users. Right now we may need to go through multiple pages to pick out the appropriate request for a given location.
Brian Shoemaker
SecureNetworks Inc.
Topic Participants
brshoemak
rcplhelpdesk
sudharsan_me
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