Requester Conversations - Setting To Have Reply To Send Notification To Email
When a incident request is created, it allows the technician and creator to have conversations through Reply. When the technician replies with questions to the original request, it sends an email to the requestor.
Since I do not have ManageEngine open throughout my entire shift, is there a setting to have the answer to the reply notify the technician via email?
In other words, unless you have the program open (which is not my main job) and see the red indicator, you have no idea when the person answers your question. Is there an email option setting for this?