Requester Conversation replies don't contain previous messages
When I send a message to a user via requester conversation, and vis versa, I'd like to make it so the previous messages in the chain show up in each reply. When I send a message to a user via requester conversation after they submit a ticket, sometimes they forget what they sent in so they get confused.
Just so it's clear, if a user sends in a ticket saying "I need help with setting up my email signature", I reply via helpdesk saying "Here is a user guide that will walk you through how to do this" and at the bottom of the message that I send, I want it to look something like this:
"Here is a user guide that will walk you through how to do this
>>>Original Message
I need help with setting up my email signature"
Is this possible? We're using version 9.4, build 9410.
Thanks,
Adam
Just so it's clear, if a user sends in a ticket saying "I need help with setting up my email signature", I reply via helpdesk saying "Here is a user guide that will walk you through how to do this" and at the bottom of the message that I send, I want it to look something like this:
"Here is a user guide that will walk you through how to do this
>>>Original Message
I need help with setting up my email signature"
Is this possible? We're using version 9.4, build 9410.
Thanks,
Adam