Request view keeps showing earliest request in the database!
Hi,
We've been troubled by a (bug?) in Service Desk for some time now...
Quite frequently during the day when I'm working on the helpdesk, I'll click a link to open a request, and instead of the request ID I asked for it loads the earliest request in the database (the request with the lowest ID number).
This is happening a lot, and even the latest build of Service desk hasn't solved it. Does anyone else suffer from this and is there a fix.
I don't know if the URL for a request link is being generated incorrectly or if the URL is correct but the database call is made incorrectly. I'll check the URL next time it happens and report back...
We've been troubled by a (bug?) in Service Desk for some time now...
Quite frequently during the day when I'm working on the helpdesk, I'll click a link to open a request, and instead of the request ID I asked for it loads the earliest request in the database (the request with the lowest ID number).
This is happening a lot, and even the latest build of Service desk hasn't solved it. Does anyone else suffer from this and is there a fix.
I don't know if the URL for a request link is being generated incorrectly or if the URL is correct but the database call is made incorrectly. I'll check the URL next time it happens and report back...