Request type report
Hi guys,
I want to run some reports involving the request type field. Unfortunately, when creating the report the Request type field is unavailable. Can you guide me please in creating a query report that shows the percentage of incidents, service requests, requests for information. I would also like a second report that shows the percentage of incidents, service requests, requests for information per technician. This reports should display the data from the beginning of the year no matter if the ticket is open or closed.
Regards,
Raul
I want to run some reports involving the request type field. Unfortunately, when creating the report the Request type field is unavailable. Can you guide me please in creating a query report that shows the percentage of incidents, service requests, requests for information. I would also like a second report that shows the percentage of incidents, service requests, requests for information per technician. This reports should display the data from the beginning of the year no matter if the ticket is open or closed.
Regards,
Raul