Request Templates with Template-Specific Fields
There are very different fields of information needed for a "Firewall Request" versus a "New User Setup" request (for example). When you define a Request Template, the ability to select which Custom Request Fields are shown on which Template(s) is required. I don't need a "TCP/UPD" field shown on my "New User Setup" field, any more than I need a "Laptop (Yes/No)" field on my "Firewall Requests". True flexibility in request templates comes from having form fields that are RELEVANT to the request. Otherwise, templates are mere novelty.