Request Templates - 7.5
Hi,
We have recently upgraded to 7.5 SP3 from 7022 and we are having some issues with the way Request Templates now work.
We used to have several templates configured which allowed us to quick open and edit a case applying the correct categories and a default resolution. However on 7.5 we cannot find a way of apply a default resolution to a template.
Anyone managed to do this?
Kind regards,
Barry
We have recently upgraded to 7.5 SP3 from 7022 and we are having some issues with the way Request Templates now work.
We used to have several templates configured which allowed us to quick open and edit a case applying the correct categories and a default resolution. However on 7.5 we cannot find a way of apply a default resolution to a template.
Anyone managed to do this?
Kind regards,
Barry
Topic Participants
Barry Davison
Andy.Fox
ServiceDesk Plus
mallcop
Dean Ryan