request templates
Hello - I have just upgraded to the lastest release (7504) and all is ok except that all my call templates have lost the default resolution field. So now when we click close it always makes the helpdesk staff type it in again!! Kind of annoying when you are reseting passwords throughout the day.
Have looked at the templates and cannot see how to get these back.... Can someone please let me know.... I do hope you haven't removed this feature!!??
thanks
Peter
Have looked at the templates and cannot see how to get these back.... Can someone please let me know.... I do hope you haven't removed this feature!!??
thanks
Peter