Request Template customization relative to Category/Sub-Category

The ability to provide a customized template, based on the selected category/sub-category is a feature that would enhance the ability to include meaningful information in a ticket. For example, the fields of information important to an "Email blocked as spam" request is completely different than that of a "New Printer Install", etc. Using pre-defined request templates that have only specific fields would be one implementation of this feature. A "Sender email address" field is only relevant in my spam ticket mentioned above. This field would not be selected for display in the New Printer template request.

Another implementation of this feature is that the New Request form would dynamically update/change once a Category/Sub-Category has been selected, to show only fields associated with those settings. This would allow for custom fields that are relevant to the type of request being submitted, versus throwing all these details in to the "Message field", manually.