Request requiring multiple technicians & forwarded reque
What is the best way to handle a request that requires the attention of multiple technicians? For example, I receive requests for new employee setups, which require one tech to setup the phone, one tech to create user accounts, and one tech to actually setup the computer. Should I create three separate requests (one for each of the technicians) or do you know of a better way to address this scenario?
Also, when you forward a request to someone, is there a log of it? I expected the forwarded message to be in the Conversations section but I don�t see it there.
Also, when you forward a request to someone, is there a log of it? I expected the forwarded message to be in the Conversations section but I don�t see it there.
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