Request Reports: Response Time to User Request group by States
I think the report Response Time to Closed User Request By State is very important
Example of content of the report:
REQUEST|STATE | AVG(TIME TO RESPONSE)
123 | OPEN | 00:15:00
123 | ON HOLD | 02:10:00
123 | CUSTOMER HOLD| 01:05:00
It's possible to have this report? Somebody have this need?
Rgds
Carlos Junior
Example of content of the report:
REQUEST|STATE | AVG(TIME TO RESPONSE)
123 | OPEN | 00:15:00
123 | ON HOLD | 02:10:00
123 | CUSTOMER HOLD| 01:05:00
It's possible to have this report? Somebody have this need?
Rgds
Carlos Junior
Topic Participants
Carlos
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