Request ReOpen Rules
Does this General setting, for ReOpening of closed tickets, follow Operational Support hours or is it a separate timer? For example, we have it set to 2 days and our operational hours to M-F 8-5pm.
If a ticket is closed on Friday afternoon - will this reopen setting trigger on Monday or on Tue/Wed based on our support hours?
Reopen the same request within days from closed time. Else, create as a new request.