Request Overdue Email

Request Overdue Email

Hi,

I observed that i am unable to change the template of the request Overdue email.

I receive so many emails from Servicedesk+ regarding calls being logged and closed.

But sometimes i do miss out on some emails deleting them because they are the same emails.

But as far as a request overdue email is concerned I believe it should be highlighted.
To do that i need to change the template so that i can keep some specific type of formatting in the mail template.

Think about it.

Regards,
Roshan













                      New to ADSelfService Plus?