Request notes
When a user adds notes to their request, the technician gets an email saying the note that was added, but no link back to the request. I looked in the admin section and under notification rules there does not seem to be a way to configure this. Can you direct me to that template? I would like to be able to add the link to the ticket because the only way to associate the ticket to the notes is to find it by the ticket number - Its in the title of the message you get.
Please help me in any way possible.
Please help me in any way possible.