Request not being closed when using email link?
We've finally got our implementation running, but seem to be having a problem allowing the requester to close the ticket once they receive the email that it is in resolved state.
They click on the link, which brings them to the Close Request page. Nothing happens when they click on the close button (the request stays in pending state)
Is this a problem? Or something I missed in configuration?
They click on the link, which brings them to the Close Request page. Nothing happens when they click on the close button (the request stays in pending state)
Is this a problem? Or something I missed in configuration?