Request list view - how to determine which Requests are linked to a Problem record?
Hi,
We are looking to implement the Problem management features of SDP, and I was just wondering whether there is a way to tell when looking at a list of all open Requests on the Request view screen, which requests are linked to a problem?
For example, is there a column for a flag to indicate it's associated with a Problem?
Or if there is not a built-in method, does anyone use another field, such as a special priority code or a custom field?
We're using SDP 7611.
Thanks,
Rich
We are looking to implement the Problem management features of SDP, and I was just wondering whether there is a way to tell when looking at a list of all open Requests on the Request view screen, which requests are linked to a problem?
For example, is there a column for a flag to indicate it's associated with a Problem?
Or if there is not a built-in method, does anyone use another field, such as a special priority code or a custom field?
We're using SDP 7611.
Thanks,
Rich
