Hi,

I create a RLC for service catalog as Request a Laptop. In our workflow, maybe we have laptop in store or not. When we haven't laptop in store, we order laptop from Purchase Department that provide new laptop. This process can take up to a month and we aren't responsible for this job. In this situation, we want to stop timer and hold request until Purchase Department provide us a new laptop. Also we don't want to access technicians to hold request.

Now when I configure this transition (Purchase Order), all technician can't see this transition. What should I do? I need to this feature. If you have any workaround or alternative solution,  thank you for telling me.